Refund policy

RETURN & EXCHANGES POLICY

At House of Yameenah, we hold our design and craftsmanship to the highest standards. Due to the custom, pre-order, and made-to-order nature of our collections, we do not offer monetary refunds.

Exchange Eligibility
We consider exchange requests for eligible items within 7 days of delivery under the following conditions:

Fulfillment & Defect Errors: Exchanges are granted exclusively for verified manufacturing defects or if an incorrect item/size was dispatched due to an error on our part. Defective or wrong items must be reported within 48 hours of delivery with clear photographic proof.

Sizing & Personal Preference: Please consult our Size Guide carefully prior to checkout. Items ordered correctly according to the customer's selected size, length, or color preferences are not eligible for exchange or store credit.

Garment Condition: Returned items must be unworn, unwashed, unaltered, and in their original packaging with all brand tags attached. Activewear must be tried on over undergarments. Items showing signs of wear, perfume, or makeup stains will be rejected and returned to the customer at their expense.

Final Sale Items: All discounted items, archive/sample sales, clearance pieces, and bespoke/custom creations are Final Sale and strictly non-exchangeable.
Exchange Process & Shipping Costs

Shipping Fees: Customers are responsible for all return shipping charges unless the exchange is due to a verified product defect or fulfillment error on our part (in which case House of Yameenah covers replacement shipping costs).

Initiating a Return: Please do not send items back without prior authorization. To initiate an exchange, contact our support team with your order number and photo evidence via our Contact Us page. Authorized returns will receive specific shipping instructions from our team.