Refund policy

RETURN & REFUND POLICY

At the House of Yameenah, we hold our craftsmanship to the highest standards. Due to the custom and made-to-order nature of our garments, we do not offer monetary refunds.

Exchanges & Eligibility

We accept requests for size or color exchanges within 7 days of delivery under the following conditions:

Valid Reasons Only: Exchanges are strictly granted for manufacturing defects or fulfilling an incorrect item/size sent on our part.

Customer Size Responsibility: Please consult our Size Guide carefully before purchasing. Items ordered accurately according to the customer's selected size (e.g., standard lengths/sizes) are not eligible for exchange due to personal preference or incorrect selection upon ordering.

Item Condition: Returned items must be unworn, unwashed, unaltered, and in their original packaging with all tags intact. Activewear must be tried on over undergarments.

Exchange Process & Shipping

Customers are responsible for all return shipping fees unless the exchange is due to a defect or fulfiller error on our end.

To initiate an exchange request, please contact our support team with your order number and clear details/photos of the issue.

 

Please note: NO REFUNDS OR EXCHANGE ON ORDERS PURCHASED DURING A SALE TIME . No returns applies to Sales second chance or be-spoke items